Terms and Conditions

 GENERAL TERMS AND CONDITIONS FOR RETAIL SALES

 

These general terms and conditions (“Terms”) of SVĚT KAMENŮ s.r.o., with its registered office at nábřeží Dukelských hrdinů 2269, 75661 Rožnov pod Radhoštěm, Company ID (IČO) 07496303, registered in the Commercial Register under file no. C 76016 kept by the Regional Court in Ostrava, e-mail info@svetkamenu.cz, phone 571 657 766, place of business nábřeží Dukelských hrdinů 2269, 75661 Rožnov pod Radhoštěm (“We” or the “Seller”), govern, pursuant to Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (the “Civil Code”), the mutual rights and obligations of you as the buyer and us as the seller arising in connection with or on the basis of a purchase contract (the “Contract”) concluded through the e-shop at www.worldofstones.eu.

All information about the processing of your personal data is contained in our Privacy Policy, available here: Privacy Policy.

The provisions of these Terms form an integral part of the Contract. The Contract and the Terms are drawn up in the Czech language. If other language versions are made available, they are provided for convenience only, unless expressly stated otherwise. We may unilaterally change or amend these Terms. This shall not affect rights and obligations arising during the validity of the previous version of the Terms.

As you know, we primarily communicate remotely. Therefore, distance communication means are used for the Contract as well, allowing us to agree without the simultaneous physical presence of both parties, and the Contract is concluded in the e-shop environment via the website interface (the “e-shop web interface”).

If any part of the Terms conflicts with what we have expressly agreed during your purchase process in our e-shop, such specific agreement shall prevail over the Terms.

1. DEFINITIONS
   1. Price means the monetary amount you will pay for the Goods;
   2. Delivery Price means the monetary amount you will pay for the delivery of the Goods, including packaging;
   3. Total Price means the sum of the Price and the Delivery Price;
   4. VAT means value added tax under applicable laws;
   5. Invoice means a tax document issued in accordance with VAT regulations for the Total Price;
   6. Order means your binding offer to conclude a Contract for the purchase of Goods with us;
   7. User Account means an account created based on the data you provide, allowing storage of entered data and order history and concluded Contracts;
   8. You means the person purchasing in our e-shop, referred to by law as the buyer;
   9. Goods means everything you can purchase in the e-shop.
2. GENERAL PROVISIONS AND INFORMATION
   1. Purchasing Goods is possible only through the e-shop web interface.
   2. When purchasing Goods, you must provide us with all information correctly and truthfully. We will consider the information you provide in the Order to be correct and true.
   3. We also provide access to product reviews submitted by other consumers. We ensure and verify the authenticity of such reviews by linking reviews to specific orders, so that in our internal system each review is associated with an order ID, enabling us to verify and demonstrate that the review originates from a real consumer.
3. CONCLUSION OF THE CONTRACT
   1. The Contract with us may be concluded in the Czech language.
   2. The Contract is concluded remotely via the e-shop. You bear the costs of using distance communication means. These costs do not differ from the basic rate you pay for using such means (especially Internet access). Therefore, you should not expect any additional costs charged by us beyond the Total Price. By submitting the Order, you agree that we use distance communication means.
   3. In order for us to conclude the Contract, you must create an Order in the e-shop. The Order must include:
      • Information about the Goods being purchased (in the e-shop, you select the Goods by clicking “Add to cart”);
      • Information about the Price, Delivery Price, the method of payment of the Total Price and the requested delivery method; these details are entered during the Order process, while the Price, Delivery Price and Total Price are displayed automatically based on the selected Goods and the chosen delivery and payment method;
      • Your identification and contact details necessary to deliver the Goods, in particular first name, last name, delivery address, phone number and e-mail address.
   4. During the creation of the Order, you may change and check the entered data until the Order is completed. After verification, you complete the Order by clicking the button “Order with obligation to pay”. Before clicking the button, you must confirm that you have read and agree to these Terms; otherwise the Order cannot be completed. By clicking “Order with obligation to pay”, all filled-in information will be sent to us.
   5. We will confirm your Order as soon as possible after it is delivered to us, by sending a message to the e-mail address specified in the Order. The confirmation will include a summary of the Order and these Terms as an attachment. The Terms effective on the date of the Order (i.e., attached to the confirmation e-mail) form an integral part of the Contract. The Contract is concluded upon confirmation of the Order by us.
   6. There may be cases when we cannot confirm the Order, in particular if the Goods are unavailable or if you order a quantity exceeding our permitted limit. We will always provide information about any maximum quantity limits in the e-shop in advance. If any reason arises preventing us from confirming the Order, we will contact you and send you an offer to conclude the Contract in a modified form. The Contract is then concluded when you accept our offer.
   7. If an obviously incorrect Price is stated in the e-shop or in the Order, we are not obliged to deliver the Goods for that Price even if you have received Order confirmation and the Contract has been concluded. In such a situation, we will contact you without undue delay and send you an offer to conclude a new Contract in a modified form. The new Contract is concluded when you accept our offer. An obvious error includes, for example, a Price that does not correspond to the usual market price or a missing/extra digit.
   8. Upon conclusion of the Contract, you are obliged to pay the Total Price.
   9. If you have a User Account, you may place an Order through it. In that case, you are still obliged to verify the accuracy, truthfulness and completeness of the pre-filled data. The ordering process is otherwise identical to ordering without a User Account.
   10. In some cases, we allow the use of discounts. To apply a discount, you must enter the discount details in the designated field during the Order process. If done correctly, the Goods will be provided at the discounted price.
4. USER ACCOUNT
   1. Based on your registration in the e-shop, you may access your User Account.
   2. When registering a User Account, you must provide accurate and truthful data and update it in the event of changes.
   3. Access to the User Account is secured by a username and password. You must keep these credentials confidential and not provide them to any third party. If they are misused, we bear no responsibility.
   4. The User Account is personal and you are not entitled to allow its use by third parties.
   5. We may cancel your User Account, especially if you do not use it for more than one year, or if you breach your obligations under the Contract.
   6. The User Account may not be available continuously, especially with regard to necessary maintenance of hardware and software.
5. PRICING AND PAYMENT TERMS, RETENTION OF TITLE
   1. The Price is always stated in the e-shop, in the Order draft, and in the Contract. In the event of any discrepancy between the Price displayed for the Goods in the e-shop and the Price stated in the Order draft, the Price in the Order draft shall apply (and will be identical to the price in the Contract). The Order draft also states the Delivery Price and, where applicable, the conditions for free delivery.
   2. The Total Price is stated including VAT and including all fees required by law.
   3. Prices in the e-shop may be displayed in the currency selected by the buyer, in particular CZK, EUR, PLN or HUF. The final Price, Delivery Price, Total Price and the Order currency are always shown in the Order summary before submission and in the Order confirmation.
   4. We will require payment of the Total Price after the Contract is concluded and before handing over the Goods. You may pay the Total Price using the following methods:
      • Bank transfer – payment details will be sent to you in the Order confirmation. In the case of a bank transfer, the Total Price is due within 14 days.
      • Online card payment – payment is processed through the GoPay payment gateway and is governed by the gateway’s terms available at: https://www.gopay.com/cs/. In the case of online card payment, the Total Price is due within 3 days.
      • Cash on delivery (COD) – payment is made upon delivery of the Goods. In the case of COD, the Total Price is due upon receipt of the Goods. COD is available only for deliveries to Poland, the Czech Republic and Slovakia.
      • Cash upon personal pickup – cash payment is possible when collecting Goods at our premises. In such case, the Total Price is due upon pickup.
   5. The Invoice will be issued electronically after the Total Price has been paid and will be sent to your e-mail address. The Invoice may also be enclosed with the Goods.
   6. Title to the Goods passes to you only after you have paid the Total Price and taken delivery of the Goods. In the case of a bank transfer, the Total Price is deemed paid when credited to our account; in other cases, it is deemed paid at the moment the payment is made.
6. DELIVERY OF GOODS, TRANSFER OF RISK OF DAMAGE
   1. The Goods will be delivered according to your chosen method. The available delivery options, the Delivery Price and the estimated delivery time are always displayed in the cart depending on the delivery country and the chosen delivery and payment method and form part of the Order. In particular (subject to availability in the given country), you may choose:
      • Personal pickup at our premises: SVĚT KAMENŮ s.r.o., nábřeží Dukelských hrdinů 2269, 75661 Rožnov pod Radhoštěm
      • Pickup at Packeta (Zásilkovna) pickup points / lockers
      • Pickup at DPD Pickup points (if available)
      • DPD courier delivery to address
      For deliveries, we use DPD and Packeta (Zásilkovna).
   2. Delivery of the Goods is available to the following countries: Czech Republic (CZ), Slovakia (SK), Poland (PL), Austria (AT), Germany (DE) and Hungary (HU).
   3. The delivery time depends on the availability of the Goods and the chosen delivery and payment method. The estimated delivery time will be communicated in the Order confirmation and/or displayed before submitting the Order. Any time limits stated in these Terms are indicative only and may differ from the actual delivery time. In the case of personal pickup, we will inform you by e-mail when the Goods are ready for collection.
   4. Upon receiving the Goods from the carrier, you must check the integrity of the packaging and, in the event of any defects, immediately notify the carrier and us. If the packaging is damaged in a way indicating unauthorized handling or access to the shipment, you are not obliged to accept the shipment.
   5. If you breach your obligation to accept the Goods (except in cases specified in these Terms), this does not constitute a breach of our obligation to deliver the Goods. At the same time, your failure to accept the Goods is not a withdrawal from the Contract. However, in such a case, we are entitled to withdraw from the Contract due to your material breach, or to store the Goods for a customary fee. If we decide to withdraw, the withdrawal becomes effective on the day it is delivered to you. Withdrawal does not affect our claim for the Delivery Price and/or damages, if incurred.
   6. If, for reasons on your side, the Goods are delivered repeatedly or by a method other than agreed in the Contract, you are obliged to reimburse us for the costs associated with such repeated delivery. Payment details will be sent to your e-mail address; the amount is due within 14 days from delivery of the e-mail.
   7. The risk of damage to the Goods passes to you when you take over the Goods. If you fail to take over the Goods (except in cases specified in these Terms), the risk passes at the moment you had the opportunity to take over the Goods but did not do so for reasons on your side.
   8. If the Goods were not marked as “in stock” in the e-shop and an indicative availability time was stated, we will inform you in the event of:
      • an extraordinary production outage, in which case we will provide a new expected availability time or information that delivery will not be possible;
      • a delay in delivery from our supplier, in which case we will provide a new expected delivery time.

7. RIGHTS FROM DEFECTIVE PERFORMANCE
   1. We warrant that at the time the risk of damage passes to you under these Terms, the Goods are free from defects, in particular that the Goods:
      • correspond to the agreed description, type and quantity, as well as quality, functionality, compatibility, interoperability and other agreed properties;
      • are fit for the purpose you require and with which we agree;
      • are delivered with the agreed accessories and instructions for use, including installation/mounting instructions;
      • are fit for the purpose for which goods of this kind are usually used;
      • in quantity, quality and other properties, including durability, functionality, compatibility and safety, correspond to the usual properties of goods of the same kind that you may reasonably expect, also with regard to public statements made by us or another person in the same contractual chain, especially advertising or labeling;
      • are delivered with accessories, including packaging, installation instructions and other instructions for use, that you may reasonably expect; and
      • correspond in quality or design to a sample or model provided to you before concluding the contract.
   2. Rights and obligations regarding defective performance are governed by the applicable generally binding legal regulations (in particular Sections 2099–2117 and Sections 2161–2174b of the Czech Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended).
   3. If the Goods have a defect, you may notify us and exercise rights from defective performance (i.e., make a complaint) by e-mail or letter to our contact details stated in our identification details, or in person at nábřeží Dukelských hrdinů 2269, 75661 Rožnov pod Radhoštěm. You may also use the sample complaint form (Annex No. 1). When exercising the right, you must choose how you want the defect to be resolved; you may not change this choice later without our consent. We will handle the complaint in accordance with the chosen right.
   4. If the Goods have a defect, you have the following rights:
      • to have the defect remedied by delivery of new defect-free Goods or delivery of the missing part; or
      • to have the defect remedied by repair of the Goods, unless the chosen method is impossible or disproportionately costly compared to the alternative, assessed in particular with regard to the significance of the defect, the value the Goods would have without the defect, and whether the alternative can remedy the defect without significant inconvenience to you.
   5. We are entitled to refuse to remedy the defect if it is impossible or disproportionately costly, especially with regard to the significance of the defect and the value the Goods would have without the defect.
   6. You are further entitled to:
      • a reasonable discount from the Price; or
      • withdrawal from the Contract,
      • if:
      • we refuse to remedy the defect or do not remedy it in accordance with legal regulations;
      • the defect appears repeatedly,
      • the defect constitutes a material breach of the Contract; or
      • it is apparent from our statement or circumstances that the defect will not be remedied within a reasonable time or without significant inconvenience to you.
   7. The right to withdraw from the Contract does not apply if the defect of the Goods is insignificant.
   8. If you caused the defect yourself, you are not entitled to rights from defective performance.
   9. A defect is not wear and tear caused by normal use, or for used goods, wear and tear corresponding to the degree of prior use.
   10. When you file a complaint, we will issue written confirmation stating:
       • the date you filed the complaint;
       • the content of the complaint;
       • the method of handling the complaint you request;
       • your contact details for the purpose of providing information about the complaint handling.
   11. Unless we agree on a longer period, we will remedy the defects and provide you with information on the complaint handling within 30 days of receiving the complaint. If this period expires in vain, you may withdraw from the Contract or request a reasonable discount.
   12. We will inform you about the complaint handling by e-mail and issue confirmation of the date and method of handling. If the complaint is justified, you are entitled to reimbursement of reasonably incurred costs, which you must prove (e.g., receipts or shipping cost confirmations). If the defect is remedied by delivery of new Goods, you are obliged to return the original Goods; the costs of returning are borne by us.
   13. If you are an entrepreneur, you must notify and claim the defect without undue delay after you could have discovered it, at the latest within three days of taking delivery of the Goods.
   14. If you are a consumer, you are entitled to exercise rights from defective performance for a defect that occurs in consumer Goods within 24 months from taking delivery of the Goods.
8. WITHDRAWAL FROM THE CONTRACT
   1. Withdrawal from the Contract (i.e., termination of the contractual relationship from the beginning) may occur for the reasons and in the manner specified in this article or in other provisions of the Terms where withdrawal is expressly stated.
   2. If you are a consumer (a person purchasing outside your business activity), you have, pursuant to Section 1829 of the Czech Civil Code, the right to withdraw from the Contract without giving any reason within 14 days from the day the Contract is concluded; in the case of a purchase of goods, within 14 days from taking delivery of the Goods. If the Contract concerns several items or delivery of several parts, the period starts on the day of delivery of the last item/part; if the Contract provides for regular repeated deliveries, the period starts on the day of delivery of the first delivery.
   3. You may withdraw from the Contract by any provable means (especially by e-mail or letter to our addresses stated in our identification details). You may also use the sample withdrawal form (Annex No. 2).
   4. Even as a consumer, you may not withdraw from the Contract in cases where the subject of performance is listed in Section 1837 of the Czech Civil Code.
   5. The withdrawal period is deemed observed if you send the withdrawal notice to us within the period.
   6. If you withdraw under the consumer right, you must send the Goods back to us within 14 days of withdrawal and bear the costs of returning the Goods. You are entitled to a refund of the Delivery Price only up to the amount corresponding to the cheapest offered delivery method. If withdrawal is due to our breach of the Contract, we also bear the return costs, again only up to the amount corresponding to the cheapest offered delivery method.
   7. The Price will be refunded within 14 days from the effective date of withdrawal to the account from which payment was credited, or to the account chosen in the withdrawal notice. However, the refund will not be made earlier than we receive the Goods back or you prove that the Goods have been sent back. Please return the Goods clean, if possible including the original packaging.
   8. In case of withdrawal, you are liable for any diminished value of the Goods resulting from handling the Goods in a way other than necessary to ascertain their nature, characteristics and functioning (as you would in a brick-and-mortar store). If we have not yet refunded the Price, we are entitled to set off our claim for diminished value against your claim for refund.
   9. We are entitled to withdraw from the Contract at any time before we deliver the Goods to you if there are objective reasons why the Goods cannot be delivered (especially reasons on the part of third parties or reasons inherent in the nature of the Goods), even before the expiry of any stated delivery time. We may also withdraw if it is apparent that you intentionally provided incorrect information in the Order. If you purchase as an entrepreneur, we may withdraw at any time, even without giving a reason.
9. Consumer dispute resolution
   1. We are not bound by any codes of conduct vis-à-vis buyers within the meaning of Section 1826(1)(e) of the Czech Civil Code.
   2. We handle consumer complaints via the e-mail address info@svetkamenu.cz. We will send information about the handling of the complaint to the buyer’s e-mail address.
   3. The competent authority for out-of-court settlement of consumer disputes arising from the Contract is the Czech Trade Inspection Authority (Česká obchodní inspekce), Štěpánská 796/44, 110 00 Praha 1, Company ID: 000 20 869, website: https://www.coi.cz.
   4. The European Consumer Centre Czech Republic, Štěpánská 796/44, 110 00 Praha 1, website: https://www.evropskyspotrebitel.cz, serves as a contact point supporting consumers in cross-border disputes within the EU.
10. Final provisions
    1. If our and your legal relationship contains an international element (e.g., we ship the Goods outside the Czech Republic), the relationship shall generally be governed by the law of the Czech Republic. However, if you are a consumer, this choice of law does not affect your rights arising from mandatory consumer protection laws.
    2. All written correspondence will be delivered electronically. Our e-mail address is stated in our identification details. We will deliver correspondence to your e-mail address stated in the Contract, in your User Account, or the address from which you contacted us.
    3. The Contract may be amended only by our written agreement. However, we are entitled to change and amend these Terms; such change does not affect already concluded Contracts, but only Contracts concluded after the change becomes effective.
    4. In the event of force majeure or unforeseeable events (natural disasters, pandemics, operational failures, supplier outages, etc.), we are not liable for damage caused as a result of or in connection with force majeure. If the force majeure lasts longer than 10 days, both we and you are entitled to withdraw from the Contract.
    5. Attachments to these Terms include a sample complaint form and a sample withdrawal form.
    6. The Contract including these Terms is archived in electronic form by us, but it is not directly accessible to you. However, you will always receive these Terms and the Order confirmation with the Order summary by e-mail, so you will always have access to the Contract without our further assistance. We recommend saving the Order confirmation and the Terms.
       
       These Terms become effective on 06/02/2026

7. 
   

    

   Annex No. 1 – Complaint (Claim) Form

   Addressee:               SVĚT KAMENŮ s.r.o., address: nábřeží Dukelských hrdinů 2269, 75661 Rožnov pod Radhoštěm.

   Complaint submission

   Contract conclusion date:
   First and last name:
   Address:
   E-mail address:
   Goods being complained about:
   Description of defects:
   Requested method of complaint handling:

   At the same time, I request written confirmation of the complaint stating when this right was exercised, what the content of the complaint is, what method of handling I request, together with my contact details for the purpose of providing information on the complaint handling.

   Form to download here

   Date:

   Signature:
   

   Annex No. 2 – Withdrawal Form

   Addressee:               SVĚT KAMENŮ s.r.o., address: nábřeží Dukelských hrdinů 2269, 75661 Rožnov pod Radhoštěm.

   I hereby declare that I withdraw from the Contract:

   Contract conclusion date:
   First and last name:
   Address:
   E-mail address:
   Specification of the Goods concerned:
   Refund method / bank account number (if applicable):

    

   If the buyer is a consumer, they have the right, if they ordered goods via the e-shop of SVĚT KAMENŮ s.r.o. (“Company”) or another distance communication means, except for cases listed in Section 1837 of Act No. 89/2012 Coll., the Czech Civil Code, as amended, to withdraw from the concluded purchase contract within 14 days from the date of conclusion of the contract; in the case of purchase of goods, within 14 days from taking delivery of the goods. In the case of a contract for several items or parts, the period starts on the day of delivery of the last item/part; in the case of regular repeated deliveries, on the day of delivery of the first delivery.

   The buyer shall notify the Company of withdrawal in writing to the Company’s place of business address or electronically to the e-mail stated in the sample form.

   If a consumer withdraws from the purchase contract, they shall send or hand over the goods to the Company without undue delay, no later than 14 days from withdrawal.

   If a consumer withdraws from the purchase contract, the Company shall refund without undue delay, no later than 14 days from withdrawal, all funds received (the purchase price) including delivery costs, in the same way. If the consumer chose a delivery method other than the cheapest offered delivery method, the Company shall refund delivery costs only up to the amount corresponding to the cheapest offered delivery method. The Company is not obliged to refund the received funds before receiving the goods back or before the consumer proves that the goods have been sent back.

    

   Date:

   Signature:

Hallmarks / Assay Marks