How to Shop

Shopping at the Svět kamenů e-shop is quick, clear and secure. Below you will find a detailed guide explaining the entire ordering process – from selecting products to delivery.

 

1. Product selection
   Browse product categories or use search and filters (e.g. by price, color, size or type of stone). Each product detail page includes photos, a description and the current price.

2. Add to cart
   Add selected products to the cart by clicking “Add to cart”. In the cart, you can change quantities or remove items at any time.

3. Currency and language
   At the top of the e-shop, you can select your preferred language and currency. Supported currencies are: CZK, EUR, PLN and HUF. Prices are automatically recalculated according to the selected currency.

4. Login or guest checkout
   You can shop either as a registered customer or without registration. Registration allows you to track orders and makes future purchases faster.

5. Enter personal and delivery details
   Fill in your contact and delivery information. Please make sure all details are correct to ensure smooth delivery.

6. Choose delivery method
   Available delivery options depend on the destination country. The main carriers are: DPD and Zásilkovna (Packeta), or personal pickup at the store. Delivery costs are displayed automatically in the cart.

7. Choose payment method
   Payments are processed securely via the GoPay payment gateway (credit/debit card, online bank transfer), or by bank transfer or cash on delivery (depending on the selected country and delivery method).

8. Order summary
   Before submitting your order, please review: selected products, prices, delivery, payment and the total amount. The summary also includes confirmation of the Terms and Conditions and Privacy Policy.

9. Submit order
   Complete your order by clicking the button “Order with obligation to pay”. You will receive an order confirmation by e-mail.

10. Delivery and receipt
    You will be informed by e-mail about the order status and shipment. Upon delivery, we recommend checking the goods immediately.

11. Returns and complaints
    If the goods are defective or do not meet your expectations, you can return or claim them in accordance with our Terms and Conditions. More information can be found in the Terms and Conditions section.